Frequently Asked Questions
Frequently Asked Questions
Aap ke sawalat ke jawabat. Aur koi sawal ho to WhatsApp / TikTok DM karein.
🚚 Delivery kitne din mein aa jayegi?
Hum 3–5 working days mein delivery karte hain pura Pakistan mein. Karachi, Lahore, Islamabad mein 2–3 days ho jati hai. Remote areas mein 5–7 days lag sakte hain.
💰 Cash on Delivery (COD) available hai?
Haan! Pura Pakistan mein COD available hai. Order place karein, courier aap ke ghar par delivery karega, aap product check karke cash pay karein.
📦 Delivery charges kya hain?
Shipping charge Rs. 200 flat hai. Rs. 2000+ ki shopping par shipping bilkul FREE!
🔄 Return / Exchange policy kya hai?
7-din easy exchange — agar size galat hai ya product mein koi defect hai to hum exchange karwa denge. Product unused, original packaging mein hona chahiye. Charges customer ke.
📏 Size chart kahan milegi?
Har product page pe size chart di gayi hai. Confusion ho to WhatsApp par exact measurements batayein — hum best size suggest karenge.
💬 Order kaise karein WhatsApp par?
Website pe order nahi kar sakte? WhatsApp par hamein message karein: 0317-4683018 — product ka screenshot bhejein, size + address batayein. Hum manually order place kar denge.
🎵 TikTok par kya milega?
Hamare naye products, deals, aur customer reviews TikTok par: @bthapparel — follow karein aur exclusive deals ki khabar sabse pehle payein!
💳 Payment methods kya hain?
1. Cash on Delivery (COD) — sabse popular
2. Bank Transfer — advance payment par Rs. 100 discount
3. JazzCash / EasyPaisa — advance payment
🎁 Discount codes kaise use karein?
Checkout page par "Discount Code" box mein SUMMER10 (10% off) ya FIRST100 (first order 10% off, min Rs. 999) enter karein. Automatically discount apply ho jayega.
📱 Order status kaise track karun?
Order place karne ke baad email par tracking number aa jayega. Ya WhatsApp par order number bhejein — hum status batayenge.
⚠️ Product defect mila to?
Delivery ke 24 hours ke andar hamein WhatsApp par photo/video bhejein. Hum replacement ya refund process karein ge — koi tension nahi.
📞 Customer support timings?
Monday–Saturday, 10am–8pm — WhatsApp / TikTok / Email par response.
💬 Aur koi sawal?
WhatsApp: 0317-4683018 · TikTok: @bthapparel · Email: bthstore588@gmail.com